Privacy Policy

Last updated: 18 May 2026

Introduction

Perth Reticulation Experts (ABN 74 651 261 531) (“PRE”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect through our website at reticulationperth.com and through our day-to-day business operations, how we use it and who we share it with. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

When you submit a quote or contact form on our site we collect your first name, last name, email address, mobile number, the suburb you are in and the details of the work you are enquiring about. We also record the page you submitted the form from.

When you visit the site we (or third-party services we use) may automatically collect technical information such as your IP address, device and browser type, referring page and pages visited. How non-essential analytics and advertising cookies are handled depends on where you are: visitors in the European Economic Area, the United Kingdom and Switzerland are shown a consent banner and these cookies are only set after consent is given; visitors elsewhere (including Australia) have analytics enabled by default, with this Privacy Policy serving as the collection notice. You can review or change your choice at any time via the “Cookie settings” link in the website footer.

How we use your information

• To respond to your enquiry and prepare a quote.
• To schedule, deliver and follow up on reticulation services you have booked.
• To keep records required for tax, accounting and other legal obligations.
• To improve the website, our services and the customer experience (including aggregated analytics).
• To send marketing communications — only where you have opted in — which you can unsubscribe from at any time.

Who we share your information with

We do not sell your personal information. We share it only with the third parties we rely on to run our business, and only to the extent needed:

• Customer-relationship management (CRM) system— Perth Reticulation Experts uses a CRM system to receive, process and triage the quote and contact form submissions you send us.
• Google— we use Google services (such as Google Analytics, Google Tag Manager and, where embedded, Google Maps) to understand how the site is used and to display location information.
• Our hosting provider— the website is served by a third-party static-hosting provider which may process technical request data such as IP addresses and user-agent strings.
• Other website tooling— we may use additional tools such as heatmap or session-recording services (for example Crazy Egg) to understand how visitors interact with the site. These will only be loaded after you accept non-essential cookies.
• Endorsal— we previously used Endorsal to collect and display customer reviews. This service has been decommissioned and is no longer in use, but data shared with it historically may still be held by that provider.
• Law enforcement and regulators— where we are required to disclose information by law, a court order or other legal process, or to protect our rights, property or safety.

Cookies and similar technologies

We use cookies and similar technologies to remember your preferences and to measure how the site is used. We use Google Analytics (loaded through Google Tag Manager) and Cloudflare Web Analytics, which is privacy-friendly and does not use cookies or track you across sites. Analytics and advertising cookies are managed through Google Consent Mode: in the EEA, UK and Switzerland they are blocked until you consent via our banner; elsewhere they are enabled by default. You can control cookies through your browser settings, and change your consent at any time using the “Cookie settings” link in the footer.

Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We keep personal information for as long as we have an active customer relationship with you, and for a reasonable period afterwards to meet our legal, tax and accounting obligations — typically up to seven (7) years. When we no longer need your information we will take reasonable steps to destroy or de-identify it.

International transfers

Some of the third-party providers we use (including Google and our hosting and analytics providers) may store or process data on servers located outside Australia. Where this is the case we take reasonable steps to ensure that those providers handle your information in a manner consistent with the Australian Privacy Principles.

Your rights

Under the Australian Privacy Principles you have the right to ask us for a copy of the personal information we hold about you (APP 12) and to ask us to correct information that is inaccurate, out of date, incomplete or misleading (APP 13). To make a request, contact us using the details below.

If you are not satisfied with how we have handled your personal information or your request, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, and changes are effective as soon as they are posted. We recommend reviewing this page periodically.

Contact us

If you have a question about this Privacy Policy, would like to access or correct the information we hold about you, or wish to make a complaint, please contact us:

• Email: [email protected]
• Phone: (08) 6263 4644
• Post: 9/29 Biscayne Way, Jandakot WA 6164
• Perth Reticulation Experts — ABN 74 651 261 531