Privacy Policy

Last updated: 12 November 2026

Introduction

Perth Reticulation Experts (ABN 74 651 261 531) (“PRE”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect through our website at reticulationperth.com and through our day-to-day business operations, how we use it and who we share it with. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

When you submit an enquiry on our site we collect your first name, last name, email address, mobile number, the street address and suburb where the work is needed, what you need and any details you add. We also record the page you submitted the form from, how you found our site (for example the search or advertising link you arrived through), and, if the box to receive our tips and reminders is ticked when you send the form, that it was ticked, the wording you agreed to and when. When you tick the boxes for our fees and our Terms and Conditions, we also record the wording shown, the version of the Terms, when you ticked them, and the IP address and browser you sent the form from.

When you visit the site we (or third-party services we use) may automatically collect technical information such as your IP address, device and browser type, referring page and pages visited. How non-essential analytics and advertising cookies are handled depends on where you are: visitors in the European Economic Area, the United Kingdom and Switzerland are shown a consent banner and these cookies are only set after consent is given; visitors elsewhere (including Australia) have analytics enabled by default, with this Privacy Policy serving as the collection notice. You can review or change your choice at any time via the “Cookie settings” link in the website footer.

Phone calls and call recording

Calls to and from our office on (08) 6263 4644 are recorded. When you call us, a short message tells you so before your call is answered; when we call you, we tell you at the start of the call. Messages you leave for us when we can’t answer are also kept for our review. We record calls for quality and training: to check the quality of our service and to coach our team.

We review recordings periodically, and we use AI tools to help us do so. Call recordings are deleted automatically after 60 days.

If you would rather not be recorded, tell us at the start of the call and we will stop the recording, or email us at info@reticulationperth.com instead. To ask for a copy of a recording of your call, or for us to delete it, contact us using the details in “Contact us” below within 60 days of the call.

How we use your information

• To respond to your enquiry and prepare a quote.
• To contact you about your enquiry and any booking, by phone, email or SMS.
• To schedule, deliver and follow up on reticulation services you have booked.
• To keep records required for tax, accounting and other legal obligations.
• To improve the website, our services and the customer experience (including aggregated analytics).
• To keep a record of the fees and terms you agreed to, and of the copy of your enquiry we emailed you, in case of a dispute.
• To send seasonal tips and service reminders by email and SMS — only where you have opted in, for example by leaving the box ticked on our enquiry form. Every marketing email has an unsubscribe link, and you can reply STOP to any marketing SMS.

Who we share your information with

We do not sell your personal information. We share it only with the third parties we rely on to run our business, and only to the extent needed:

• Customer-relationship management (CRM) system— Perth Reticulation Experts uses a CRM system, provided through our marketing agency, to receive, process and follow up the enquiries you send us, and to send the emails and SMS described above. Our CRM provider may store and process your information on servers outside Australia.
• Cloudflare Turnstile— when you start filling in our enquiry form, Cloudflare runs a quick check that you are a person and not a spam program. For that check Cloudflare processes technical information such as your IP address and browser details, and may do so outside Australia.
• Google— we use Google services (such as Google Analytics, Google Tag Manager and, where embedded, Google Maps) to understand how the site is used and to display location information. When you search for your address on our enquiry form, what you type is sent to Google to suggest matching addresses.
• Our hosting provider— the website is served by a third-party static-hosting provider which may process technical request data such as IP addresses and user-agent strings.
• Microsoft 365— our email provider. The copy of your enquiry we email you, with our fees and Terms and Conditions, goes through Microsoft 365, and a copy stays in our mailbox. Microsoft may process it outside Australia.
• Microsoft Clarity— we use Microsoft Clarity, a product analytics and session-replay service, to view aggregated heatmaps and anonymised recordings of how visitors interact with the site so we can improve it. Clarity is configured to mask text, form inputs and other personal details, so information you type (such as your name, email or phone number) is not captured. It follows the same consent model as our other analytics (see “Cookies and similar technologies” below): enabled by default in Australia, with this policy as the collection notice, and loaded only after consent in the EEA, UK and Switzerland. Microsoft may process this data on servers outside Australia.
• AI tools— we use AI tools to help us run our business, for example to help us read and answer emails and to review call recordings and their written transcripts (see “Phone calls and call recording” above). These tools may process your information outside Australia.
• Endorsal— we previously used Endorsal to collect and display customer reviews. This service has been decommissioned and is no longer in use, but data shared with it historically may still be held by that provider.
• Law enforcement and regulators— where we are required to disclose information by law, a court order or other legal process, or to protect our rights, property or safety.

Cookies and similar technologies

We use cookies and similar technologies to remember your preferences and to measure how the site is used. We use Google Analytics (loaded through Google Tag Manager), Microsoft Clarity (session-replay and heatmap analytics, configured to mask personal details) and Cloudflare Web Analytics, which is privacy-friendly and does not use cookies or track you across sites. Analytics and advertising cookies are managed through Google Consent Mode: in the EEA, UK and Switzerland they are blocked until you consent via our banner; elsewhere they are enabled by default. You can control cookies through your browser settings, and change your consent at any time using the “Cookie settings” link in the footer.

Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We keep personal information for as long as we have an active customer relationship with you, and for a reasonable period afterwards to meet our legal, tax and accounting obligations — typically up to seven (7) years. When we no longer need your information we will take reasonable steps to destroy or de-identify it.

International transfers

Some of the third-party providers we use (including Google and our hosting and analytics providers) may store or process data on servers located outside Australia. Where this is the case we take reasonable steps to ensure that those providers handle your information in a manner consistent with the Australian Privacy Principles.

Your rights

Under the Australian Privacy Principles you have the right to ask us for a copy of the personal information we hold about you (APP 12) and to ask us to correct information that is inaccurate, out of date, incomplete or misleading (APP 13). To make a request, contact us using the details below.

If you are not satisfied with how we have handled your personal information or your request, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, and changes are effective as soon as they are posted. We recommend reviewing this page periodically.

Contact us

If you have a question about this Privacy Policy, would like to access or correct the information we hold about you, or wish to make a complaint, please contact us:

• Email: info@reticulationperth.com
• Phone: (08) 6263 4644
• Post: 9/29 Biscayne Way, Jandakot WA 6164
• Perth Reticulation Experts — ABN 74 651 261 531